Creating End-User Training Programs that Stick

denverdataman — Wed, 30 Jun 2010 17:05:42 +0000

Type: Not planned session

Often times end-user training is a quick phone call, a short video or a one sheet. In this session we are going to look at how to use strong training techniques to create end-user training for Drupal that sticks.

45 minutes (+15 minutes Q&A)

In this session we will explore what goes into creating end-user documentation that will increase ROI and lower total cost of ownership. In this session we will:

Look at what goes into high quality end-user training
Effective strategies for training
Writing manuals that work
Integrating training into projects
Making money with training

We will bring examples of our manuals and will share what we do that works for us and our clients.

DrupalCon Copenhagen August 23-27 2010 - End-user

Creating End-User Training Programs that Stick